Support Tips

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Will I need special equipment to process credit cards?

What does ICVerify do?

What support is available to help merchants?

What if the primary language for my business is not English?

How can I receive online support for my merchant account?

What does credit card processing software do?

How can I obtain information about my merchant account by phone?



Will I need special equipment to process credit cards?
Your merchant account is more than numbers on a spreadsheet -- in many cases, it also includes purchasing or leasing equipment that helps you process sales. Whether you need a debit-card PINpad attached to your register, a full-scale card and check terminal/printer, or a wireless solution to let you process sales virtually anywhere, your Ignite Payments representative can help you select the equipment you need to keep sales flowing into your business.

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What does ICVerify do?
If your business is running on Windows or your ECR is PC-based, one of the best software solutions for payment processing is ICVerify. No matter the form of payment you accept -- from credit cards to checks to gift cards -- ICVerify has the capabilities to make a smooth transaction in person, from a mail order or on the phone. If your business is growing, research ICVerify because it supports many types of payment processes. If you've only been accepting cash and checks, but want to expand into the credit and debit world, install ICVerify. As you grow, you won't have to change software or make any upgrades. The software is prepared to take on the additional transaction processes.

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What support is available to help merchants?
Ignite Payments customers have the opportunity to join the Ignite Payments Merchant Club, which offers benefits including free point-of-sale supplies and extended warranties on equipment. In addition, all merchants have access to the POS Help Desk, available 24 hours a day, 7 days a week to help troubleshoot equipment and connection issues. If necessary, merchant support representatives can send out replacement equipment the following day.

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What if the primary language for my business is not English?
If you or key members of your staff are more comfortable in a language other than English, Ignite Payments is available to help. The company's merchant support representatives help customers 24 hours a day in more than 140 languages and dialects. These representatives can help by explaining account statements, answering questions about rates, fees and chargebacks, or help locate a missing deposit.

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How can I receive online support for my merchant account?
Ignite Payments merchant account holders have 24-hour access to mymerchantoffice.com, the company's online merchant support portal. On this site, you can

  • View and order monthly statements
  • Reconcile deposits
  • View detailed reports of chargeback and retrieval histories
  • Ask questions via e-mail

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What does credit card processing software do?
Today's secure payment systems can be operated from your personal computer, allowing you to track revenue flexibly using a tool you already know how to operate. You can even use PCs as point-of-sale registers, using products such as ICVerify for Windows or PC Charge Pro. Credit card processing software is easy to install on virtually all PCs, and can handle multiple users while processing credit cards, debit cards, gift cards, checks and more.

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How can I obtain information about my merchant account by phone?
Merchants who find it more convenient to use the phone than the Internet can access information about their Ignite Payments accounts by phone. In addition to its merchant customer-service hotline, Ignite Payments maintains a 24-hour automated system which allows merchants to order statements, hear their deposit history, connect to the voice authorization center, and request faxed or mailed reports.

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Services by Ignite Payments.

The Ignite Payments name, trademark and logo are owned by Ignite Payments Corporation. All other trademarks, service marks and trade names referenced in this material are the property of their respective owners. The Ignite Payments Agent Program is operated by Ignite Payments International, Inc. Ignite Payments International, doing business as Ignite Payments, is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, CA. American Express requires separate approval. Ignite Payments Ventura County is an independent agent for Ignite Payments International.
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